Operations Specialist – Transportation Management Center (TMC)

We are seeking a Transportation Management Center (TMC) Operations Specialist to work in the FDOT D3 Regional Control Room in Chipley, FL. This is an onsite position offering full-time, part-time, or hourly employment. The Traffic Management Center operates 24/7, which may require shift work, including nights, weekends, and holidays.

As a TMC Operations Specialist you will be responsible for traffic operations situational awareness including managing FDOT traffic incident response to crashes and other highway incidents and emergencies with the primary goal of responder and motorist safety. Opportunity for career growth and promotion.

Responsibilities:

• Monitor & Respond to Traffic Conditions
• Operate traffic management systems (CCTV, Dynamic Message Signs, etc.) to detect incidents or congestion.
• Continuously monitor traffic via various sources including live video feeds, CAD systems, and radio communications.
• Post public alerts and notifications via the FL511 Traffic Information System.
• Incident Management & Emergency Response
• Coordinate incident response by dispatching Road Rangers and providing location support to first responders.
• Communicate and collaborate with law enforcement (Florida Highway Patrol), emergency services, and FDOT teams.
• Serve on the Emergency Response Team when directed.
• Communication & Coordination
• Provide real-time updates and guidance to first responders and motorists during incidents and severe traffic events.
• Answer and manage incoming calls from agencies, organizations, and the public related to roadway incidents.
• System Operations & Reporting
• Use SunGuide software and other RTMC systems to control devices, track traffic flow, and conduct data analysis.
• Maintain accurate incident logs, operator reports, and internal documentation.
• Submit Work Orders for system malfunctions or equipment failures.
• Special Event & Disaster Coordination
• Support traffic operations during high-profile events or emergencies that affect regional roadways.
• May have short-notice assignments based on operational needs.

Requirements:

• High school diploma or GED required
• Experience in a public safety, emergency management, transportation dispatch or similar environment is preferred
• Prior knowledge of the SunGuide® Software and related systems is preferred
• Skills in interpersonal relationships and ability to work well within a diverse group
• Demonstrated ability to write reports and correspondence
• Ability to clearly communicate written and verbal information in English
• Ability to take calls, dispatch on a radio or telephone and otherwise clearly communicate information over a radio system or network in a clear and concise manner
• Ability to use freeway management and other traffic control computer applications
• Capable of multi-tasking and working in a fast paced environment
• Familiarity with FDOT D3 Interstates and local roadways preferred
• Ability to use computers with Windows-based applications
• Ability to work alternate work schedules and be on-call as necessary