Leonard Mercado

• Experience in creating users, groups, roles and assigning these security objects to Subject Areas in RPD, and assigning to various privileges in analytics/answers • Experience in developing executive reports, detailed reports, dashboards, drill-down or navigation reports, action links, prompts, filters, iBots and used various types of "report views" • Conducted demos to business users, self-motivated, team oriented with strong analytical and communication skills coupled with willingness to learn new technologies • Based on user requirements, identified various fit-gaps on existing Oracle analytics warehouse and developed solutions to meet the requirements and loaded the user required data into the OBAW

• Designed and managed HR business process improvements and automation via the ESS/MSS portal. • Troubleshot and responded to inquires related to MSS/ESS portal, and LBI Dashboards for BHSF. • Liaison for Human Resource Information Systems (HRIS) and HR Financial System for Lawson ERP. • Provided IT support to all divisions of HR, Compensation Benefits and Executive Leadership.